Service Desk Analyst

Permanent
Hemel Hempstead
Hertfordshire
22000 - 25000
IT & Technology
Job 10375

Rutherford Briant have just registered a very unique Service Desk Analyst role. Working within a Service & Support department that doesn't just cover your conventional 1st line support, this will be a chance to learn bespoke systems and software's.

The role will be a great opportunity to kick start your IT/Technology career, if you have recently retrained or graduated this could be the perfect platform for you to flourish. The business works with some well known brands such as McDonald's, Burger King and KFC.

Responsibilities:

  • Prioritise tickets based on impact or urgency.
  • Ensure all emails and calls are logged and incidents are updated on a daily basis.
  • Manage tickets system queues to chase resolution and reduce ageing.
  • Adhere to agreed SLA's.
  • Identify common themes with recommendations for service improvements.
  • Create help sheets for FAQ to help customers on common issues.

Key Skills:

  • Excellent communication skills.
  • Ability to work as part of team.
  • Strong problem solving skills.
  • Enthusiastic.
  • Empathetic.

If you are ready for your next challenge, if you want to make an impact and be an integral part of a business, this could be the role for you.

Required skills

  • Analyst 
  • Helpdesk 
  • Problem Solving 
  • Service Levels 
  • 1st Line
Melanie Davidson

Recruitment Consultant

+44 (0)1371832 922